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Waste contractor fails again to collect Dales bins

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FURIOUS residents whose bins were left uncollected by a new waste contractor may have to wait even longer for their problems to be sorted.

In response to the pleas from householders desperate for their bins to be collected, Serco Ltd, Derbyshire Dales District Council’s new waste and recycling contractor, issued a statement this week that it was confident all outstanding containers would be delivered and missed collections cleared by today, November 2.

However the company has now failed to hit this target, leaving residents in the lurch yet again.

The council’s director of community services, Peter Foley, stated: “We are hugely disappointed with the performance of our waste contractors, Serco. But whilst we appreciate they have experienced serious issues, the only thing that matters to us is that our residents receive the service they have every right to expect.

“We are working with Serco on a continual basis to resolve the problems. At the highest level, Serco are fully aware that we are holding them to account and they have responded with an action plan that includes the use of significant extra resources.

“We know from comments made to us by local people that the majority of households are delighted with the new service as it enables them to recycle more at home than ever before. So when Serco eventually get it right for everyone, it’s going to be a first class service.

“However, Serco know their performance to date is unacceptable and they need to get it right - and soon - to comply with their contractual obligations. They are fully aware we are not prepared to accept anything less.”

 

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