My opinion: By Mercury reader Fliss Goldsmith: A crash course in good manners is needed

Fliss Goldsmith
Fliss Goldsmith

As someone who relies heavily on public transport I was glad to see that money was being poured into Derby train station to bring it up to date. So intrigued was I to see what changes had been made I leapt onto the train with my 5 month old baby , ready to brave the big city.

Only I didn’t leap onto the train, I struggled to pull the pushchair plus baby across the large gap between the train and the platform edge as no staff seemed on hand to help. Once on the train we were sandwiched between a faulty door, that kept opening and closing on my arm, and a muddy bike which looked like it may topple at any moment.

Mindlessly optimistic as I am, I was not deterred and anticipated great things on my arrival into Derby station. Alas by now I should have learned my lesson. Myself and three fellow pushchair passengers found ourselves lining up like lemmings on a cliff edge as the lift from the concourse was broken meaning we could not descend to the exit without a parachute. As I’d left my parachute at home I asked a member of staff for assistance.

Apparently my request was an inconvenience to the young lady in question who rolled her eyes and huffed and puffed helping us one by one down the stairs! Once we had all safely landed at ground level I had the courage to brave the baby changing facilities, only they were locked - as was the disabled toilet.

Pushing my luck I mentioned this to another member of staff who told me I needed the key. Again I realised I’d left my copy of the station toilet key at home with the parachute, not a good day for mummy’s memory! Apparently no-one amongst the employed of Derby station knew who had it and so myself and my baby had to ‘hold it in’!! I don’t think it’s too much to expect basic levels of courtesy and facilities. Perhaps instead of spending huge amounts of money on the infrastructure a crash course in manners would get things back on track?