AFTER failing to meet its own target to clear the backlog of uncollected rubbish, contractor Serco has been held to account over the ‘hugely disappointing’ start to the new service.
On Tuesday, November 6, Serco representatives attended a closed meeting with members of Derbyshire Dales District Council to explain why the waste and recycling rollout have gone so wrong for many residents in the Dales.
A district council spokesman has announced that “all additional costs associated with the problems to date are being met by Serco and not by local council tax payers”.
This has brought some relief for many councillors – who have been inundated with complaints from their constituents.
Cllr Colin Swindell, who represents the Winster and South Darley ward, said: “I’ve heard a lot of promises and a lot of apologies – all of which I heard again at the meeting.
“For the time being, however, I am prepared to put my trust in Serco and give them the benefit of the doubt one last time.”
“If things don’t drastically improve, though, then myself – and I’m sure many other councillors – will be making a lot of noise.”
On Friday, November 2, the council’s director of community services, Peter Foley, was forced to issue a statement after Serco failed to meet its own target to clear the backlog of rubbish.
He said: “We are hugely disappointed with the performance of our waste contractors, Serco.
“Whilst we appreciate they have experienced serious issues, the only thing that matters to us is that our residents receive the service they have every right to expect.
“Serco know their performance to date is unacceptable and they need to get it right – and soon – to comply with their contractual obligations.
“They are fully aware we are not prepared to accept anything less.”
To read Peter’s full statement visit the Matlock Mercury’s website on ww.matlockmercury.co.uk.