Clear message for all rail users

RAIL bosses are sending out a clear message to passengers – literally – as part of a £10 million investment programme for station improvements.

A new PA system has been installed at stations along the Derwent Valley Line, including Matlock, Matlock Bath, Cromford and Whatstandwell which is hoped will provide better communication about services.

The system, which is driven directly by East Midlands Trains’ Customer Information Control Centre in Derby, means that passengers will receive real-time information on trains along the route.

Departing trains are automatically announced six and three minutes before departure, meaning that passengers will have clear, concise and up-to-date information on their train service.

Another recent improvement on the route is the introduction of an upgraded solar power help-point at Matlock station.

Rob Mason, passenger information manager for East Midlands Trains, said: “Whilst we have made many improvements on this line, including refurbished trains and a better timetable, we know that from feedback that our passengers want access to better information about how their train service is running.

“The introduction of our new PA system, which has replaced the outdated system previously used on this route, will help to ensure that all passengers know exactly when their train is due to arrive or depart. Feedback so far has been very positive, and we hope that this will help to deliver a much improved service to our passengers.”

Cllr Garry Purdy, chairman of the Derwent Valley Line Community Rail Partnership, added: “Getting improved passenger information has been a key objective for the Community Rail Partnership, so I am very pleased that this new information system has been installed.

“I have heard the announcements at Cromford telling me that my train was on time and also at Belper informing me of a few minutes delay.

“I am sure that the new real time information system will give passengers extra confidence in the rail service, especially on the odd occasions that there are delays.”

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