A Dales estate agent has finally broken her silence in a bid to reassure concerned customers that money owed to them will be paid back as quickly as possible.
Earlier this month the Mercury revealed that anxious tenants and landlords were desperately trying to contact Helen Gregory, owner of Beechwood Property Portfolio, amid fears they had lost thousands of pounds.
While it was not possible to contact Ms Gregory at the time of publication, she has since sent a letter to the Mercury sending assurances that post is still being collected from the now-closed Matlock office on a ‘weekly basis’.
Ms Gregory added that even when the office is relet, she still has permission to collect post from the premises.
She said: “Anyone can write to us at that address and we will do our utmost to answer their enquiries to their satisfaction and to sort any monies owed as quickly as we can.”
Ms Gregory did not offer any other means of contact and had even crossed-out the email address and telephone number listed on the letterhead.
Earlier this month, an abundance of tenants and landlords raised the alarm with the Mercury after attempts to withdraw funds from the Deposit Protection Service (DPS) were unsuccessful.
In many cases, the DPS informed people that money had never been paid into the scheme.
As part of the Housing Act 2004, new legislation was passed which required all landlords to pay deposits on rental properties direct to the DPS.
Anybody who believes Beechwood Property Portfolio owes them money can write to Helen Gregory, 63 Dale Road, Matlock, DE4 3LT.