Will any of the users return?

I read last week’s article regarding the ‘landmark’ leisure centre Arc having passed another milestone by having had over 100.000 visits since opening four months ago.

Week after week everybody is told what a great success the place is.

If the place has had over 100,000 people visit does this mean that over 100,000 people have had to try and negotiate the un-marked car park?

Or does this mean that over 100,000 people have had to fiddle through their change, use the pay and display machine, go back to their badly parked car, display their ticket before joining the ten minute queue to get a parking refund, pay to enter the swimming pool that advertises in its programme ‘lane swimming and ‘public swimming’ only to find that the learner pool is closed for ‘private classes’ as is half the main pool!

How many of the 100,000 visitors have stared at the walls in the gym and thought that there should be mirrors on the walls, a curling bar for the free weights or a water dispenser that works, that’s before they have to walk along two landings and two flights of stairs to the changing rooms?

How many of the 100,000 visitors have then had to walk back along the corridor, climb two flights of stairs and exit through the reception after commenting in the ‘complaints’ book (unlike the ever changing swimming programme, the book has not been replaced)?!

How many of the 100,000 visitors would have liked to attend a fitness class at night instead of mid-afternoon?

How many of the 100,000 have returned back to the car park to find a £70 parking fine if they used the Arc for more than two hours?

How many had their cars blocked in on the un-marked car park or nearly broke their necks as they used the footpath in pitch darkness?

After driving from Wirksworth on a Friday afternoon to attend the ‘public swimming’ session, I’m now told that there is no-longer any swimming at all on a Friday as this is now a ‘staff training day’!

So as I consider cancelling my full membership to join a centre where I really can keep fit I wonder how many of the 100,000 visitors will be coming back?

Kevin Spencer